I really think this is the end of my "love" affair with Peugeot cars. I had my first car, a Hilman Imp in 1967 and I have always had a Peugeot/Rootes/Chrysler car, but now I realise that Peugeot don't really have any direct Customer Relations. When you dial0845 200 1234 you just get through to agents in Kent who are just "messengers". They have no idea about cars or how to solve problems. They are there to "protect" Peugeot from actually talking to "their" customers.
<div style="text-align: justify;">Here is the email I sent to Customer Support.
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<div style="text-align: justify;">Good Afternoon,<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">
<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">I bought my first Peugeot car in 1967 (HillmanImp) and I have always had a Peugeot (Rootes/Chrysler) car since then. I would describe myself as a person who flies the Peugeot flag as I used to work there, as did all of my family.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">This year I seem to be having problems. Last October I bought a top of the range Ice Velvet 208 and over the winter I had serious problems with the dark chrome on the car which kept peeling off. Because Peugeot agreed with me that it was a design fault I was offered a new car to replace it.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">In July I had a new 208GTI, which is an amazing car. Last Monday evening I lifted the lever on the drivers seat to move the back of the seat forward to reach into the back of the car. I tilted the seat forward and on trying to return it I could not get the back to lock into position. I was left with a car, that I had to drive home, with no back support.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">The following day I put a kitchen stool behind the seat to support it to enable me to drive to my dealer - Robins and Day in Coventry. I have now been given a Courtesy Car and I am told that a new seat will not be available for at least 10 days.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Three things concern me
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Why is there such a long lead time on the part required?
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Why did the seat break so easily?
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Lastly, and this is my real worry, I am not happy with a seat that breaks so easily. In an accident, the support given by the seat is critical, so what would happen if an impact caused the seat to fail. Because I am an engineer I need written confirmation from Peugeot that this will never happen again. I strongly believe that this must be design problem, as my dealership has had two other cars with seat failures, and I have found three other instances on 208 forums on theinternet.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">For the first time ever, I am considering getting an independent check on the car by the RAC. I am very worried about this.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">This week, I have lost over 5 hours at work. I have a fantastic car that I love, but I can't drive it. The car I am driving now is very basic compared to the GTI and to be honest I am finding the whole incident very depressing.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">I hope you can give me a quick reply.
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">As a footnote, Robins and Day are the best car dealer anyone could ever deal with and they are doing everything possible to help me. If I had to buy from another dealer I would not buy another Peugeot after this years experiences
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Regards
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<div style="font-family: arial, sans-serif; font-size: 13px; line-height: normal; text-align: start;">Here is the reply
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<div style="font-family: arial, sans-serif; line-height: normal; text-align: start;">Thank you for your recent email sent to us via the Peugeot website.<br style="font-family: Peugeot, Arial, Courier, 'Times New Roman'; text-align: justify;"><br style="font-family: Peugeot, Arial, Courier, 'Times New Roman'; text-align: justify;">Your enquiry has been passed to a Customer Relations Manager who will investigate and will be in contact with you within the next five working days.<br style="font-family: Peugeot, Arial, Courier, 'Times New Roman'; text-align: justify;"><br style="font-family: Peugeot, Arial, Courier, 'Times New Roman'; text-align: justify;">For your reference your case number is: 15353515.<br style="color: rgb34, 34, 34; font-family: Peugeot, Arial, Courier, 'Times New Roman'; font-size: medium; text-align: justify;">
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<div style="font-family: arial, sans-serif; line-height: normal; text-align: start;">This is just very poor Customer Support.
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<div style="font-family: arial, sans-serif; line-height: normal; text-align: start;">If you know anyone who has 3 door 208 tell them to get the front seats checked. I think there is a serious fault with the design and it could cause death or a serious injury in a accident.
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<div style="font-family: arial, sans-serif; line-height: normal; text-align: start;">Its Japanese or German cars from now on
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